Returns & Exchanges

At Bici, we want to ensure you have the best gear for your ride, which is why we offer a 30-day window for returns on all unused cycling equipment and apparel. If your purchase doesn't meet your performance standards, we are here to help you find the right fit.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Gear

  Place the items in their original packaging with all tags attached to ensure they remain protected during transit.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and securely affix it to the outside of your return package.

• 4.
  Drop Off and Track

  Leave your package at any authorized courier location and keep your tracking number handy until your refund is processed.